Terms & Conditions

What are the delivery times?

All our products carry free worldwide delivery, the estimated time of delivery is 10 - 15 working days. We use Express Airmail as the shipping method. Once your payment is confirmed, items will be shipped within 3 days of receiving your payment. All of our products are shipped directly from the suppliers in China and Australia.

Exchange and returns:

All our products are in brand new condition. Products will be packed in boxes or bubble wrap for transit protection. If you receive a product which is faulty or “dead on arrival”, we will exchange it free of charge. We are not responsible however if you simply purchased the wrong product.

Which payment methods are available?

Pay via Paymate:

Paymate is totally Australian. It allows you to pay by Visa, MasterCard, JCB and American Express credit cards, Diners Club, or debit from your bank account. Paymate does not require you to register first to use its service, one of the best online payment companies. Safe and very easy to use.
Click here for Paymate Website: www.paymate.com.au

Payment via PayPal:

We accept payments through PayPal, the largest online payment processor worldwide. PayPal currently has over 86 million member accounts worldwide, and allows you to pay by Visa, MasterCard, Discover and American Express credit cards.
Click here for Paypal Website: www.paypal.com

Pay via Moneybookers:

We also accept payments via Moneybookers. Moneybookers is the second-biggest online-payment service (after PayPal). And allows you to pay by Visa, MasterCard, JCB and American Express credit cards, Diners Club, debit from your bank account, and from Moneybookers balance.
Click here for Moneybookers Website: www.moneybookers.com

Pay via Personal/Bank Cheques:

We only accept personal/bank cheques issued within Australia. Please write down your product title as well as your return name and address on a separate piece of paper so we can identify your payment.

Please note: cheques need to be cleared before product is shipped.

Pay via Money Order:

We only accept money orders issued within Australia. Please write down your product title as well as your return name and address on a separate piece of paper so we can identify your payment.

Pay via Bank Wire Transfer:

We accept bank wire transfers from all Australian Banks. Please email us for bank account details after you have made your purchase. We use Commonwealth bank and ANZ bank.

Free Shipping Conditions

Our free shipping covers the following countries:
Australia, New Zealand, USA, Canada, United Kingdom, France, Italy, Germany, Belgium, Spain, Sweden, Finland, Ireland, Norway, Singapore, Japan, Malaysia and Thailand.

Insurance

Every product has insurance against loss in transit. But insurance does not cover damages occurring during transit, if you would like to purchase additional insurance against damages during transit, please email us for details.

Audio Products

Please note that audio products may have a different cover due to its release dates. We can assure the product you receive will have the same contents as we describe on our website.

Customs Delays and GST/VAT Charges

All international orders may be subject to local Customs duties and/or local taxes in the country of destination. It is the Customer’s responsibility to check with their local authority to ascertain applicable rates. We will do all we can legally to minimize the chances of tax charges by marking items as gifts, however, any additional charges by the destination country must be borne solely by the customer.

In the event of Customs delays, we are not responsible for time delays occurred during Customs checks. In most cases, Customs will release your product within two weeks. Please also ensure products you ordered are legal to enter your country. Some products are OK to be legally brought in while others may not. The buyer is responsible for items brought. In the rare cases of items being confiscated by the Customs, we are not responsible for your loss.

Loss or Damage

Ikana.com.au is not responsible for any loss or damage:

• To the goods during loading and unloading of the goods by the postage company or the Customer, whilst the goods are in transit.
• Suffered damage during Customs check while products are still in transit.